{"id":62337,"date":"2026-10-16T11:18:01","date_gmt":"2026-10-16T14:18:01","guid":{"rendered":"https:\/\/osepmendoza.com.ar\/web\/?p=62337"},"modified":"2026-10-16T11:18:01","modified_gmt":"2026-10-16T14:18:01","slug":"alma-asistente-virtual-de-osep-se-renueva","status":"publish","type":"post","link":"https:\/\/osepmendoza.com.ar\/web\/alma-asistente-virtual-de-osep-se-renueva\/","title":{"rendered":"ALMA, Asistente Virtual de OSEP, se renueva"},"content":{"rendered":"<p><strong>ALMA evoluciona hacia una plataforma propia con mayores est\u00e1ndares de ciberseguridad, estrenando un dise\u00f1o intuitivo con acceso a tickets de seguimiento, credenciales del grupo familiar y token de atenci\u00f3n en un solo lugar.<\/strong><\/p>\n<p>En el marco del fortalecimiento de sus sistemas de ciberseguridad y la constante optimizaci\u00f3n de la atenci\u00f3n digital, <strong>Alma, <\/strong>asistente virtual\u00a0de la Obra Social de Empleados P\u00fablicos (OSEP) cambi\u00f3 su modalidad conversacional, pasando a operar en un entorno de <strong>web chat propio y protegido<\/strong>.<\/p>\n<p>Esta actualizaci\u00f3n busca garantizar la m\u00e1xima seguridad digital y prevenir estafas o suplantaciones de identidad, al mismo tiempo que renueva la experiencia del usuario con una interfaz moderna, pr\u00e1ctica y din\u00e1mica.<\/p>\n<h3>\u00bfC\u00f3mo funciona la nueva experiencia conversacional?<\/h3>\n<p><strong>1. Contacto habitual:<\/strong> El afiliado debe enviar un mensaje de WhatsApp al n\u00famero oficial de OSEP (261-2058800) como lo hace habitualmente.<\/p>\n<p><strong>2. Recepci\u00f3n de enlace seguro:<\/strong> En respuesta, Alma genera y env\u00eda un enlace \u00fanico, individual e intransferible de acceso a la nueva plataforma Web Chat.<\/p>\n<p><strong>3. Gesti\u00f3n segura e intuitiva:<\/strong> Al ingresar a dicho enlace, el usuario accede a la nueva interfaz para realizar sus tr\u00e1mites (turnos, recetas, autorizaciones) las 24 horas y en un entorno 100% verificado.<\/p>\n<h3>Nuevas herramientas y funcionalidades en la Web Chat<\/h3>\n<p>El nuevo entorno Web Chat de Alma presenta una navegaci\u00f3n m\u00e1s \u00e1gil gracias a tres botones principales en la parte inferior de la pantalla:<\/p>\n<ul>\n<li><strong>Mis Tickets:<\/strong> Permite consultar las solicitudes realizadas, conocer su estado en tiempo real, acceder a la descripci\u00f3n y respuestas de los operadores, y realizar el seguimiento paso a paso de cada gesti\u00f3n.<\/li>\n<li><strong>Mi Perfil:<\/strong> Desde esta secci\u00f3n se puede acceder a las credenciales digitales de todo el grupo familiar, seleccionar al afiliado correspondiente y generar el Token de atenci\u00f3n de forma inmediata.<\/li>\n<li><strong>Chatear:<\/strong> Un canal directo y pr\u00e1ctico para conversar con Alma, gestionar tr\u00e1mites y acceder al historial de conversaciones desde el men\u00fa superior.<\/li>\n<\/ul>\n<p>La plataforma no requiere descargas desde tiendas virtuales ni ocupa espacio de almacenamiento en el celular. Los afiliados pueden a\u00f1adir un acceso directo en la pantalla de inicio de su tel\u00e9fono de manera simple y r\u00e1pida.<\/p>\n<h3>Ciberseguridad: prevenci\u00f3n de estafas digitales<\/h3>\n<p>OSEP recuerda de manera enf\u00e1tica a toda la comunidad que nunca debe ingresar a enlaces que circulen por redes sociales, correos electr\u00f3nicos no solicitados o grupos de mensajer\u00eda no oficiales. La \u00fanica v\u00eda oficial y segura para obtener el enlace de acceso a la Web Chat de Alma es escribiendo de forma directa al n\u00famero de WhatsApp verificado de la Obra Social (261-2058800).<\/p>\n<h3>Instructivo para acceder e instalar en el celular la nueva experiencia conversacional de ALMA<\/h3>\n<p><a href=\"https:\/\/osepmendoza.com.ar\/web\/wp-content\/uploads\/2026\/10\/instructivo-alma-QR-color.pdf\" target=\"_blank\" rel=\"noopener\">Descargar PDF<\/a><\/p>\n<h3>Instructivo sobre las nuevas funcionalidades de ALMA<\/h3>\n<p><a href=\"https:\/\/www.instagram.com\/reel\/Dehv02bDn7_\/?utm_source=ig_web_copy_link&amp;exln=MzRlODBiNWFlZA==&amp;srtk=MzRlODBiNWFlZA==\" target=\"_blank\" rel=\"noopener\">Ver en Instagram<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ALMA evoluciona hacia una plataforma propia con mayores est\u00e1ndares de&#8230;<\/p>\n","protected":false},"author":6,"featured_media":62365,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_exactmetrics_skip_tracking":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1541],"tags":[],"class_list":["post-62337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-osep"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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