{"id":53892,"date":"2024-07-03T09:50:53","date_gmt":"2024-07-03T12:50:53","guid":{"rendered":"https:\/\/osepmendoza.com.ar\/web\/?p=53892"},"modified":"2024-07-03T09:50:53","modified_gmt":"2024-07-03T12:50:53","slug":"alma-al-servicio-del-afiliado-de-osep","status":"publish","type":"post","link":"https:\/\/osepmendoza.com.ar\/web\/alma-al-servicio-del-afiliado-de-osep\/","title":{"rendered":"ALMA al servicio del afiliado de OSEP"},"content":{"rendered":"<p align=\"justify\"><strong>ALMA, el asistente virtual de la Obra Social de Empleados P\u00fablicos, cumple 4 a\u00f1os brindando respuesta a sus casi 400.000 afiliados. Es un servicio \u00e1gil, accesible y de calidad que procesa las solicitudes de diversos tr\u00e1mites brindando mayor accesibilidad a los afiliados.<\/strong><\/p>\n<p align=\"justify\">Desde el a\u00f1o 2020, OSEP trabaja en la atenci\u00f3n de los afiliados a trav\u00e9s de diferentes medios y canales de comunicaci\u00f3n, simplificando los tr\u00e1mites a trav\u00e9s de ALMA. Hoy nuestro asistente virtual brinda la posibilidad de realizar m\u00e1s 400 tr\u00e1mites.<\/p>\n<p align=\"justify\">En lo que hemos transitado del 2024, se han contactado m\u00e1s de 140.000 afiliados, procesando entre 5.000 y 7.000 conversaciones, por d\u00eda, a trav\u00e9s de nuestros m\u00e1s de 350 operadores.<\/p>\n<p align=\"justify\">Su principal objetivo es acercar respuestas r\u00e1pidas a las principales gestiones o tr\u00e1mites de nuestros afiliados. Su uso es tan simple como agendar en el celular el n\u00famero 261-2058800 y comenzar a interactuar por WhatsApp con ALMA.<\/p>\n<p align=\"justify\">Escribir Hola en el mensaje, desplegar\u00e1 su men\u00fa de opciones:<\/p>\n<p align=\"justify\"><strong>&#8211; TOKEN.<\/strong> Indicaciones de uso<\/p>\n<p align=\"justify\"><strong>&#8211; SERVICIOS M\u00c9DICOS.<\/strong> Acceso a distintos servicios m\u00e9dicos de OSEP<\/p>\n<p><strong>&#8211; LABORATORIO.<\/strong> Autorizaciones, turnos y consulta de resultados<\/p>\n<p><strong>&#8211; MEDICAMENTOS\/INSUMOS.<\/strong> Receta digital, Planes Especiales, Seguimiento de Insumos y \u00d3ptica.<\/p>\n<p align=\"justify\"><strong>&#8211; TR\u00c1MITES.<\/strong> Afiliaciones, Autorizaciones y Discapacidad<\/p>\n<p align=\"justify\"><strong>&#8211; INFORMACI\u00d3N.<\/strong> Cartilla de Prestadores, informaci\u00f3n general<\/p>\n<p align=\"justify\"><strong>&#8211; OTROS SERVICIOS.<\/strong> Salud Ocupacional, \u00d3ptica, Turismo, Soporte de Sistemas<\/p>\n<p align=\"justify\"><strong>&#8211; PRESTADORES.<\/strong> Men\u00fa para prestadores m\u00e9dicos de OSEP<\/p>\n<p align=\"justify\"><strong>&#8211; TRABAJADORES DE OSEP.<\/strong> Men\u00fa exclusivo para trabajadores de OSEP<\/p>\n<p align=\"justify\">ALMA es un soporte de ayuda de acceso sencillo a trav\u00e9s de dos interfaces. Por whatsapp contact\u00e1ndose al 2612058800 y tambi\u00e9n desde la web oficial de la Obra Social en <span lang=\"zxx\"><a href=\"http:\/\/www.osepmendoza.com.ar\/\">www.osepmendoza.com.ar<\/a><\/span><\/p>\n<p align=\"justify\"><strong>Token por \u00fanica vez con Alma<\/strong><\/p>\n<p align=\"justify\">Desde este 1 de julio, OSEP utilizar\u00e1 el sistema de autenticaci\u00f3n TOKEN para autorizar consultas y pr\u00e1cticas m\u00e9dicas que no requieren autorizaci\u00f3n. Este c\u00f3digo num\u00e9rico, de seis d\u00edgitos, el afiliado lo generar\u00e1 para validar su identidad a trav\u00e9s de Mi OSEP.<\/p>\n<p align=\"justify\">Aquellos que no est\u00e9n registrados, deben realizar la operaci\u00f3n y generar usuario y clave, pueden descargar Mi OSEP desde el siguiente enlace: <span lang=\"zxx\"><a href=\"https:\/\/www.osep.mendoza.gov.ar\/webapp_pri\/action\/index\">https:\/\/www.osep.mendoza.gov.ar\/webapp_pri\/action\/index<\/a><\/span><\/p>\n<p align=\"justify\">Otra opci\u00f3n es solicitar un Token por \u00fanica vez a trav\u00e9s de Alma. Deber\u00e1n elegir del men\u00fa de opciones -Token por \u00fanica vez -, luego el sistema solicitar\u00e1 el DNI del afiliado que se realizar\u00e1 la pr\u00e1ctica o consulta, verificar\u00e1 su nombre y apellido, n\u00famero celular, correo electr\u00f3nico de contacto y, por \u00faltimo, pedir\u00e1 d\u00eda, mes y fecha de nacimiento. Cuando termine de completar las opciones el sistema de ALMA le enviar\u00e1 en un mensaje su n\u00famero de 6 d\u00edgitos, v\u00e1lido por 12 horas y por \u00fanica vez.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ALMA, el asistente virtual de la Obra Social de Empleados&#8230;<\/p>\n","protected":false},"author":12,"featured_media":53893,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[101],"tags":[759,1915,2094,2077],"class_list":["post-53892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-afiliados","tag-alma","tag-gestiones","tag-token"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ALMA al servicio del afiliado de OSEP - 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